Europa Travel – Legal & Privacy Notice
Europa Travel acts as retail agents for ATOL holders in the normal course of business. Terms and conditions of the ATOL holders apply and are available to see before making a booking.
This website includes links to external websites. These links are provided in order to help you find out further information quickly and easily. Europa Travel are not responsible for the content of these external sites linked to from our website. ABTA protection does not extend to non member sites.
Europa Travel is happy to accept most major credit cards. We do not charge for debit cards (Switch/Maestro/Solo/Visa Delta), however we do levy a 2% charge on credit cards (with the exception of Amex for which a 4% charge is payable). This charge is made to cover the associated costs charged by the card issuers and acquiring banks.
Know Before You Go Checklist
To help your holiday run smoothly, consult this checklist before you go…
Have you researched your destination?
Check the Foreign & Commonwealth Office (FCO) travel advice online www.fco.gov.uk/knowbeforeyougo, or contact the FCO on 020 7008 0232/02.
Find out about local laws and customs especially relating to drugs and alcohol.
Check relevant guidebook and FCO country facts sheets and take a phrase book that you can use in emergencies.
Have you taken out adequate travel insurance?
It should include medical and repatriation cover for the whole time you are away.
It should cover you for all the activities you will be doing.
Ensure you have disclosed any existing medical conditions.
Take your policy number and emergency number with you.
Have you got enough money for the trip?
Take traveller’s cheques and a valid credit card and make sure you have a source of back-up cash.
Have a return ticket, or enough money to buy one.
Is your passport still valid?
Make sure it is valid for at least 6 months.
Write details of your next of kin in the back.
Take a copy with you and leave a copy at home.
Take another form of ID with you.
Do you need a Visa?
Check with the relevant Embassy in London.
Do you need any vaccinations?
Check with your doctor at least 6 weeks before you travel and visit www.doh.gov.uk/travel advice.
Have you checked your medication?
If you take prescription drugs, take the prescription in case you need a replacement.
Pack your medication in your hand luggage.
Check if your medication is legal in the country you are visiting by calling the relevant Embassy in London.
Have you told your friends and family where you are going and when?
Tell your friends and family where you are going.
Contact family and friends if trouble flares up.
Have you made copies of all your documents?
Make copies of your passport, insurance policy plus 24-hour emergency number and ticket details.
Leave copies with family and friends.
Have you filled out an E111 form?
If travelling within the EU, Iceland or Norway, get an E111 from the Post Office for access to free or reduced cost basic emergency medical treatment in some hospitals.
REMEMBER, you still need adequate travel insurance
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
Your data controller is: Europa Travel
You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.
We will hold your information, where collected by us, and may use it to inform you of offers in the future. We do not sell or share your details with third parties. If you do not wish to receive such approaches in the future, please contact us on the numbers above.
Europa Travel Privacy Statement
We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information you provide us. (Personally identifiable information includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)
As a visitor to our websites, you have the right to understand our information privacy practices prior to providing Europa Travel with any of your personally identifiable information.
What information we collect
Europa Travel only collects personally identifiable information that you voluntarily provide to us.
How we use your information
Europa Travel uses your personally identifiable information only for the purpose of responding to and fulfilling your requests for Europa Travel travel products and services.
Who we share your information with
Europa Travel will only share your personally identifiable information with our authorised travel service providers, and only as necessary in order to complete a transaction that you specifically request. Europa Travel does not sell or rent your personally identifiable information to anyone.
How you can decide what marketing communications you’ll receive
Europa Travel provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Europa Travel . If you choose not to receive any of the promotional e-mail services that Europa Travel provides, then Europa Travel will only send you correspondence that relates to a specific travel purchase you have made on with Europa Travel .
Europa Travel Privacy Statement
This Europa Travel Privacy Statement discloses the information privacy practices for Europa Travel websites. These are intended for use by residents of the UK that are over 18 years of age.
Information collected about you
Europa Travel collects personally identifiable information about you that you specifically and voluntarily provide. This includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. You are not required to provide personally identifiable information on order to use our websites. Personally identifiable information is needed in order to process and fulfill travel requests.
Europa Travel collects personally identifiable information when you:
Complete a travel enquiry
Participate in a survey, contest, or sweepstakes
Contact Europa Travel
Europa Travel collects the full name and contact number for a traveller when a travel reservation is made. We may also collect information about each traveller’s preferences, including meal requests, seat selection, frequent flyer/hotel/car hire programmes and membership numbers, and ticketing options in order to provide a superior service.
When someone other than yourself is accompanying you on travel purchased through Europa Travel , we may collect personally identifiable information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Europa Travel with their full names, contact numbers, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.
Travel purchase information
Europa Travel collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, expiry date and security digits, in order to bill you for travel purchased through Europa Travel . Transactions are currently not performed online.
Other information we collect
Some information is collected automatically every time you visit Europa Travel . Europa Travel collects information about your computer and assigns you a “cookie” (a small, unique identifier text file) when you visit Europa Travel . You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any personal identifiable information.
Cookies and other Web technologies
Europa Travel collects certain technical information from your computer each time you request a page during a visit to Europa Travel . This information is collected from your computer’s Web browser and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether personal identifiable information may be used to identify you.
Use of your information
Information collected on Europa Travel may be used to:
Plan and purchase travel
Notify you of travel changes through the Travel Alerts service
Send e-mail notifications for special promotions and Fare Tracker service
Respond to your questions or suggestions
Improve the quality of your visit to our site
Travel planning and purchase
Send you information and travel documentation relating to the travel arrangements, by mail, email, fax, telephone and any other form of communication.
Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Europa Travel may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.
If you chose to receive communications from Europa Travel about special promotions when registering as an Europa Travel member, we may use your e-mail address to send you communications about surveys, contests, sweepstakes, promotions, flight specials, Before You Go information, or other travel opportunities on Europa Travel . We may use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance.
Improving the quality of your visit to our site
We collect information about your computer (not your name, address, e-mail address, or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programmes and content that will be of interest to our members and site visitors.
Sharing your information
Europa Travel does not sell or rent your personally identifiable information to anyone.
We only provide information about travel either reserved or purchased on Europa Travel to third parties that provide services or functions on behalf of Europa Travel . Our service providers need information about your traveller profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveller profile to hotel, airline, cruise, and/or car hire suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Europa Travel offers travel products from hotel, airline, cruise, and car hire suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Europa Travel . In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
Europa Travel may contract a reputable third-party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Europa Travel .
Europa Travel may be required by law to disclose information you have provided in obtaining our travel products or services in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Europa Travel . or the site; (b) protect and defend the rights or property of Europa Travel ., the site or the users of, and (c) act under exigent circumstances to protect the personal safety of users of Europa Travel , the site or the public.
Under U.S. Law, U.S. Customs and Border Protection (CBP) will receive some of your travel and reservation information, known as Passenger Name Record or PNR data, about passengers flying between the European Union and the U.S.A. The European Commission has determined that CBP provides an adequate level of protection so permitting transfers of PNR data to the U.S.A. For more information, visit: http://www.europa.eu.int/comm/internal_market/privacy/adequacy_en.htm
CBP has undertaken that it uses this PNR data for the purposes of preventing and combating terrorism and other transnational serious crimes. The PNR may include information provided during the booking process or held by airlines or travel agents. The information will be retained for at least three years and six months and may be shared with other authorities. For further information about these arrangements, including measures to safeguard your personally identifiable information, see: http://www.dhs.gov/interweb/assetlibrary/CBP-DHS_PNRUndertakings5-25-04.pdf
Frequently asked questions are addressed by the independent European Working Party advisory body set up under Article 29 of Directive 95/46/EC. at http://www.europa.eu.int/comm/internal_market/privacy/docs/wpdocs/2004/wp97_en.pdf
Other Web sites
There are several places throughout Europa Travel that may link you to other Web sites that do not operate under Europa Travel information privacy practices. When you click through to these Web sites, Europa Travel information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party Web sites to understand their procedures for collecting, using, and disclosing your information.
Control over and access to your information
Europa Travel believes that members and site visitors should have control over the collection and use of their personally identifiable information. You may contact us to find out personally identifiable information that we hold. A charge may be made for accessing this information.
Communications from Europa Travel
Members will receive communications from Europa Travel when they:
Fill in enquiry information forms
Elect to receive special promotional marketing communications
Win a contest or competition
Contact Europa Travel with questions/suggestions
Information provided in enquiry forms is used to contact you by telephone or email.
Each time you purchase travel through Europa Travel , or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail, mail or telephone. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Europa Travel may contact you to inform you of these disruptions and help you make alternative travel arrangements.
Request customer support or submit questions/suggestions
When you request assistance we will respond to you via e-mail or telephone.
Changes to the Europa Travel Privacy Statement
This Privacy Statement was produced and posted on Europa Travel on 01 August 2005. Europa Travel reserves the right to modify or amend this Privacy Statement at any time and for any reason
ATOL notice – The air holidays shown are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when the tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where payment is made direct to airlines. ATOL protection extends primarily to customers who book and pay in the United Kingdom.
Registered in Northern Ireland,
IATA No. 35215806
ABTA No. 2747x